Clean Finish Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our cleaning services.
This policy applies to our domestic carpet and upholstery cleaning, commercial carpet and upholstery cleaning and domestic oven cleaning services.
1. About Clean Finish Ltd
This website is owned and operated by Clean Finish Ltd.
Clean Finish Ltd provides professional carpet, upholstery and oven cleaning services across Stockton-on-Tees and the wider Teesside area.
You can contact us using the following details:
Business name: Clean Finish Ltd
Email: contact@cleanfinishltd.co.uk
Telephone: 01642 040254
For the purposes of UK data-protection law, Clean Finish Ltd is responsible for the personal information collected through this website and our services.
2. Information We Collect
We may collect personal information when you contact us, submit an enquiry, request a quotation or book a cleaning service.
This information may include:
- Your name
- Your email address
- Your telephone number
- Your address or postcode
- Your business name
- Details of the cleaning service required
- Details about your property or business premises
- Information about carpets, upholstery, ovens or other items requiring cleaning
- Photographs supplied for quotation purposes
- Preferred appointment dates and times
- Access instructions
- Messages and correspondence
- Payment and invoice information
- Customer feedback and reviews
- Your IP address
- Browser and device information
- Website usage information
- Cookie preferences
Please avoid including confidential documents, personal photographs or unrelated personal information when sending images of carpets, furniture, appliances or rooms.
3. How We Collect Your Information
We may collect information when you:
- Complete a website contact form
- Request a quotation
- Contact us by telephone
- Contact us by email
- Send us a text message
- Contact us through social media
- Send photographs for a quotation
- Book a cleaning service
- Make a payment
- Leave a review
- Communicate with us about an enquiry or appointment
We may also collect limited technical information automatically through cookies, website analytics and security tools.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Understand your cleaning requirements
- Prepare and provide quotations
- Arrange cleaning appointments
- Provide our cleaning services
- Confirm appointment and access details
- Communicate with you about a booking
- Process payments
- Provide invoices and receipts
- Manage customer records
- Respond to questions or complaints
- Keep records of services completed
- Improve our website and customer service
- Prevent fraud, spam and website misuse
- Maintain the security of our website
- Request customer feedback
- Comply with legal, tax and accounting obligations
- Send marketing communications where permitted
We will only use your personal information where we have a lawful reason to do so.
5. Lawful Reasons for Using Your Information
We may process your information for the following reasons.
To provide a service or quotation
We may use your information where it is necessary to:
- Respond to your quotation request
- Arrange an appointment
- Deliver an agreed cleaning service
- Communicate about the work
- Process payment
- Manage an existing booking
Legitimate business interests
We may use information where it is reasonably necessary to operate and improve our business.
This may include:
- Responding to genuine enquiries
- Maintaining customer records
- Improving our services
- Protecting our website
- Preventing fraud or misuse
- Handling customer complaints
- Keeping evidence of work completed
Legal obligations
We may process and retain information where required by law, including for tax, accounting and regulatory purposes.
Consent
We may rely on your consent for certain activities, including optional marketing communications, non-essential cookies and the publication of identifiable customer photographs or testimonials.
You may withdraw your consent at any time.
6. Photographs Supplied for Quotations
Customers may send photographs of carpets, upholstery, ovens, rooms or commercial premises to help us understand the work required.
We may use these photographs to:
- Assess the condition of the item or area
- Prepare a quotation
- Plan the cleaning service
- Record the condition before or after work
- Respond to a complaint or service query
We will not publish identifiable customer photographs on our website, social-media accounts or marketing materials without permission.
7. Marketing Communications
We may occasionally send information about our services where you have agreed to receive marketing or where the law otherwise permits us to do so.
You can ask us to stop sending marketing communications at any time by contacting us.
Messages relating to an active enquiry, quotation, appointment or completed service are service communications and are not treated as marketing.
We do not sell personal information to advertisers or marketing companies.
8. Sharing Your Information
We may share limited personal information with trusted service providers where necessary to operate our business.
These may include:
- Website-hosting providers
- Website developers
- Email providers
- Contact-form providers
- Website security providers
- Analytics providers
- Payment providers
- Accountants and bookkeepers
- Scheduling or customer-management providers
- Insurers
- Professional advisers
- Employees or subcontractors involved in delivering a service
- Government bodies or regulators where legally required
We only share information that is reasonably necessary for the relevant purpose.
We may also disclose information where required by law, court order or legal proceedings.
9. International Data Transfers
Some third-party technology providers may process or store information outside the United Kingdom.
Where information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary.
Quotation enquiries that do not result in a booking may normally be retained for up to two years.
Customer booking, appointment and service records may be retained for up to six years where required for business, accounting, insurance or legal purposes.
Invoices and financial records may be retained for at least six years in line with applicable accounting and tax requirements.
Photographs supplied for quotations or service records may be retained for as long as reasonably necessary to manage the enquiry, booking, completed service or any related dispute.
Marketing information will be retained until you unsubscribe, withdraw consent or we determine that it is no longer required.
Website analytics and security data will be retained according to the settings of the relevant website provider.
11. How We Protect Your Information
We take reasonable steps to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Accidental disclosure
- Alteration
- Destruction
These measures may include:
- Password-protected systems
- Secure website connections
- Website security software
- Restricted access to customer information
- Software updates
- Secure hosting
- Appropriate backup procedures
- Confidentiality requirements for employees and contractors
Although we take reasonable security precautions, no internet-based system can be guaranteed to be completely secure.
12. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to complete incomplete information
- Ask us to delete your information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Ask us to transfer your information
- Withdraw consent
- Complain about how your information has been handled
Some rights may be limited where we have a legal obligation or legitimate reason to retain information.
We may ask you to provide proof of identity before responding to a request.
13. Accessing Your Personal Information
You may ask us for a copy of the personal information we hold about you.
Requests should be made by email or telephone using the contact details at the end of this policy.
We will normally respond within one month of receiving a valid request.
There is normally no charge for a reasonable request. However, a fee may be charged where a request is manifestly unfounded, excessive or repetitive.
14. Cookies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device when you visit a website.
Cookies may be used to:
- Make the website function correctly
- Remember your privacy preferences
- Protect forms against spam
- Improve website security
- Understand how visitors use the website
- Measure website performance
- Support advertising or marketing features
Cookies that are strictly necessary for the website to function may be used without consent.
Non-essential cookies, including certain analytics and marketing cookies, will only be used where appropriate consent has been provided. The ICO requires businesses to explain the cookies they use and obtain prior consent unless a legal exception applies.
You can accept, reject or manage cookies through the cookie banner displayed on our website.
You may also control cookies through your browser settings.
Disabling certain cookies may affect how parts of the website function.
15. Website Analytics
We may use website analytics tools to understand how visitors use our website.
Analytics information may include:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- Approximate location
- How the visitor reached the website
- Actions taken on the website
Analytics information is used to improve our website, content and services.
Where required, analytics cookies will not be activated until the visitor has provided consent.
16. Third-Party Services
Our website may use or link to third-party services, including:
- Google Maps
- Google Analytics
- Google reCAPTCHA
- Social-media platforms
- Review platforms
- Payment providers
- Embedded videos
- Contact-form services
These third parties may collect or process information according to their own privacy policies.
We are not responsible for the privacy practices of external websites or services.
17. Children’s Information
Our website and cleaning services are not directed at children.
We do not knowingly collect personal information directly from children.
Please contact us if you believe that a child has supplied personal information through our website.
18. Complaints
Please contact Clean Finish Ltd if you have concerns about how your personal information has been collected or used.
We will aim to investigate and respond to your concerns.
You also have the right to complain to the Information Commissioner’s Office, which is the UK authority responsible for data protection.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
This may happen if:
- Our services change
- The website changes
- We use new technology or providers
- Our use of personal information changes
- Data-protection law or guidance changes
Any updated version will be published on this page.
20. Contact Us
For questions about this Privacy Policy, your personal information or your data-protection rights, contact:
Clean Finish Ltd
Email: contact@cleanfinishltd.co.uk
Telephone: 01642 040254